Find quick answers to the most frequently asked questions about our products and services.
As soon as your order is placed, you will receive a confirmation email. Once your order leaves our warehouse, we will send you a second email with the tracking information.
"Place your order before 23:59? Then it will be delivered to your home the next working day, both in the Netherlands and Belgium!"
We cover the shipping costs completely. Every order is delivered to your home 100% free of charge. There is no minimum order quantity required.
As soon as your order is shipped, you will receive an email with a tracking link. In this email, you will find detailed information to track the progress of your order. You can also see the current status of your order on our website at track your order.
Do you have questions about your order? Please contact us, we are happy to help you: info@lumivo-led.nl.
Our apologies if something is missing from your order. Don't worry, please contact us and we will look for a solution together with you.
Yes, the LUMIVO plug lamp is suitable for use in any European socket (220V). The plug-and-play design makes it easy to use the lamp in any standard socket in the house, without the need for additional installation work or tools.
The LUMIVO plug lamp offers three lighting modes:
The LUMIVO plug lamp has a motion sensor that detects movement within a range of 3-5 meters. When movement is detected in the dark, the lamp automatically turns on and stays lit for 60 seconds. If no movement is detected afterwards, the lamp turns off to save energy.
The LUMIVO plug lamp has a total of 2 light points that provide up/down lighting. This creates an atmospheric and functional lighting in any room.
The LUMIVO plug lamp comes with a built-in LED light source that emits warm white light (2700 K). The lifespan of the light source is up to 20 years.
The LUMIVO plug lamp is only suitable for indoor use and is not designed for use in damp environments such as the bathroom, as the lamp has no IP rating.
Yes, the LUMIVO plug lamp is dimmable. You can adjust the brightness from 1 to 100 lumens, so you can always choose the perfect light intensity for the desired atmosphere.
The lamp emits warm white light (2700 K), which provides a cozy, soft illumination that is perfect for ambient lighting in any room.
You can submit a return request within 30 days of receiving your item.
The item must be unused, in its original packaging, and in the same condition as when you received it.
Return costs: 4.95
Shipping costs: Do not return any items without first submitting a return request.
As soon as we have received and checked your returned item, we will let you know whether your refund has been approved or denied.
Approved refunds will be processed within 7 business days via your original payment method.
Gift vouchers, custom-made items, and discounted items cannot be returned.
The costs for the return shipment are the responsibility of the customer, unless the item is defective or incorrect.
Did you receive a damaged or incorrect item? Please contact us within 48 hours of delivery.
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For questions about warranty and product support, please feel free to contact us.